Over the past two days, the 14th and 15th of March, the 3rd Annual MENA Conversational AI Summit 2023 was concluded, leaving behind the resonance of the copious knowledge and insight shared during the course of its duration. “Conversational AI is becoming the future of consumer interaction.” Said Aruna Raj – Group head of data analytics & AI at Emaar properties, a statement that reflected the purpose of this year’s summit.
Captivating discussions during the summit focused on the future trajectory of conversational AI and how it must be integrated into business operations to maximize efficiencies. “We’re talking about opening the door to dealing with digitalization, which we didn’t have before.” Enthralling words said by Lubna Salah Zaitouni – Member of the Metaverse Committee at the Ministry of Economy in the UAE.
Usman Wattoo – Senior Account Executive MENA at Cognigy, our valued platinum sponsor for the event, shared thought-provoking ideologies during his keynote session, “Organizations have to be open to Open AI if they want to ensure consumers are getting the information with accuracy and speed.” This was the epitome of a lively discussion about how businesses operating in today’s market are expected to adapt, innovate and integrate conversational AI to maximize consumer interaction and satisfaction.
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The summit featured a diverse range of speakers, including industry experts and thought leaders, who covered a wide variety of topics, including the impact of conversational AI on the healthcare, retail, as well as travel & tourism industries, and of course, its impact on the consumer experience. The lively and interactive panel discussions created opportunities for gripping discussions and conclusions to be reached regarding where conversational AI is seen to go.
Shameed Sait – Head of Artificial Intelligence at GEMS Education, during his panel discussion on the next generation of AI, pointed out the relative development the technology has undergone, “Many conversational AI today can pinpoint issues with the user and find specific solutions to maximize their problem-solving.”
Hany Sayed – Group CIO at D&B Properties – provided notions that impacted the summit with strong words regarding what must be prioritized when implementing conversational AI were discussed “When implementing any new technology, PPT is important, People, Process and Technology, technology must come last.” An intriguing thought put forward by Hany where highlighted – while technological integration is key, as long as the priority remains on the people and procedures behind the implementation.
The amalgamation of the knowledge and perspectives gathered throughout the 3rd Annual MENA Conversational AI Summit shined great light into the world of conversational AI and how its implementation will positively create momentous change.
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This year’s summit was also supported by some of the leading experts in conversational AI and technology, such as NICE, Cognigy MENA FZE & IST Networks, IGT Solutions & LivePerson, Freshworks, NovelVox, Kore.AI, Softengi, Spitch.AI, and NeuralSpace, who actively participate in the provision of transformational technologies in the customer service arena and more.
